Answers,before you ask.
Delivery, payments, orders, refunds and how we keep produce fresh. Search below or pick a topic.
Delivery
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Yes. We deliver across all 7 Emirates in the UAE. Same-day delivery is available in Dubai, while other Emirates usually receive next-day delivery.
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Deliveries are available daily between 9:00 AM and 10:00 PM, including weekends and most public holidays.
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Minimum order values may vary depending on your location and delivery slot. Any minimum amount will be clearly shown during checkout.
Orders
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Yes. Contact our support team as quickly as possible via WhatsApp or phone. Changes can usually be made before your order is packed or dispatched.
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Once your order is confirmed, our team will share delivery updates through WhatsApp, SMS, or phone call.
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Orders can be cancelled before dispatch. Once the order is out for delivery, cancellation may not be possible.
Payments
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We accept major debit and credit cards, bank transfer, Apple Pay, Google Pay, and cash on delivery in selected areas.
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Yes. All transactions are processed through secure, encrypted payment gateways to protect your data.
Returns and refunds
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Contact us immediately with your order number and photos. We will arrange a replacement or refund as quickly as possible.
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Refunds are usually processed within 24 to 48 hours, depending on your payment method.
Products
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Yes. Our produce is sourced and stocked daily to ensure maximum freshness and quality for every order.
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Yes. We provide wholesale and bulk supply for restaurants, cafes, offices, hotels, and retailers.
Account and support
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No. Guest checkout is available, but creating an account lets you track orders faster and save your delivery details.
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You can reach us through WhatsApp, phone, or email using the Contact Us page. Our support team responds quickly.
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Try a shorter word, or ask our team directly. We usually reply within minutes on WhatsApp.
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Our team is here seven days a week for deliveries, orders, refunds and business enquiries.